Returns Policy

To be eligible for return and/or exchange of merchandise, customers must contact chineseweddingshop.com with information regarding the items, which wished to be returned within 10 days of receipt of shipment, by e-mail. After contact, we will only accept returns of items that we have confirmed for return. (please take 3 photo which appoint where the goods defective and damaged clearly and your name, member’s number, and order number, email to : customer@chineseweddingshop.com)
We won’t accept a return and/or exchange if customers contact us after the 10-day, or returns the merchandise to us without prior notice.
Please check the following reason as the standard rule for exchange goods:

1.The good is not as same as the customer order.(wrong item)
2.The good is damaged or defective.

(For the above reasons, there are no need to send the goods back, but must take 3 photo which appoint Where the goods defective and damaged clearly and email to : info@chineseweddingshop.com Customer Service) If the Customer is not satisfied with the items (ex. color or print, the size does not fit, etc.), the Customer is responsible for all shipping costs incurred,send the items back to Chineseweddingshop.com by air parcel after Chineseweddingshop.com CS agree to return the goods within 3 days. We’ll refund your payment by credit card. (The currency is by Hong Kong Dollars ONLY)

We do not accept returns in the following reasons:

A) Customer has not informed Chineseweddingshop.com about returns within 10 days after the receipt of the goods
B) Goods that have been used or worn once
C) Items without the original case or package
D) The package has been opened
E) Items, which has been adjusted or cleaned by customer.
F) Item that has been soiled or damaged by the Customer (cosmetics, fragrance, smells included)

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